Ordered my flag for our Sunday School teacher on my IPhone 17 pro. I previewed banner before placing order. It showed “ The Cole Family” exactly as typed it so I placed order. Got banner 2 weeks later. Banner displayed “The Cole Family Family”. I immediately put in a contact us request for issue. Got confirmation. Next day get a email saying no free replacement because I typed “Family” which doubles the word family. Never saw this on preview & what programmer would think it’s smart to program Family as auto fill on the order side? The response email from Faith Corner also said would knock off %30 if I reorder, but had an inflated price of $60, which put it back to the original price I paid. What a slap in the face from Christian Business!!! I went ahead & clicked on the link to just see if I had typed & previewed wrong. I had not. I typed in “The Cole” and that’s all I saw. Typed in “The Cole Family” and it DID NOT put family twice. Took pictures & sent it back in with my email response. Faithcorner website had a program error on its website. And the instructions NEVER said “do not type Family which would double it. Programmer screwed up. But now if I go on your site this has been corrected and it will show family twice if you type it in once. So the error has been discovered & fixed. But I refuse to pay another $46 for another banner due to the website error & No instructions saying this would happen. As Christian I am not trying to get something for nothing and totally disappointed in either this AI generated email or a true customer service rep. I’ve asked for a Customer Service Manager to call me. Just got email saying give them 72 hours to investigate. Will not be satisfied unless a correct replacement is made free of charge and would NEVER order or tell anyone else to Order from Faihcorner if they don’t own up to their mistake & correct order website for custom banners.
I ordered two DIFFERENT ones. Got two of the same. I have responded trice with pics of everything I have
It's super nice, I guess my only disappointment would be It's pretty thin material and I think I will have to polyurethane it so it will hold up for years around weather. As it stands it's more an indoor product.
